Centralised Operational Helpdesk




Module Functionality Description

An application to address and track the field operations from a centralized location. On/OFF road ambulances monitoring.

Module Features

S.No Module Name Description
1 Fuel Filling Management System Interface for capturing the details of Fuel Filling for the ambulance like Fuel Station, Current Odometer, Fuel Filling Date, Filling Quantity etc.
2 Ambulance Preventive Maintenance Management System Interface for registering the ambulance in case of Preventive maintenance by capturing the following details
1. While making Off road, the following details are captured.
In Odometer (when ambulance is taken to service centre), workshop details, Off road time stamp and expected on road time stamp.
2. While making On road, the following details are captured.
Out Odometer (when ambulance is out from service centre),
3. The escalation of the ambulance off road due to Preventive maintenance will be sent to the respective stake holders.
3 Ambulance Breakdown Maintenance Management System Interface for registering the ambulance in case of Breakdown maintenance by capturing the following details.
1. While making Off road, the following details are captured.
In Odometer (when ambulance is taken to service centre), Workshop details, Breakdown severity, Off road time stamp and expected on road time stamp.
2. While making On road, the following details are captured.
Out Odometer (when ambulance is out from service centre),
3. The escalation of the ambulance off road due to Breakdown maintenance will be sent to the respective stake holders
4 Ambulance Accident Maintenance Management System Interface for registering the ambulance in case of Accident maintenance by capturing the following details.
1. While making Off road, the following details are captured.
In Odometer (when ambulance is taken to service centre), Workshop details, Accident Type (Road Accident, Traffic Collision etc.), Accident Severity (Major, Minor) and Off road time stamp.
2. While making On road, the following details are captured.
Out Odometer (when ambulance is out from service centre),
3. The escalation of the ambulance off road due to Accident maintenance will be sent to the respective stake holders.
5 Ambulance Resource Statutory Compliance Management System Interface for registering the validity periods of the Driving Licenses of the Pilots and the Medical License of the EMSO and other required documents which are mandatory.
6 Ambulance Tyre Life Management System Tyre Life management system for registering of the tyres which are replaced with the new ones by capturing the following details. Current Odo meter, Tyre location (Front Left, front right, rear right etc), Tyre model etc.
7 Medical Inventory Special Indent Management System 1. This interface is used, if an ambulance is out of stock with a particular medicine and its utilization is frequent then the EMSO will register an indent for that particular medicine under special indent.
2. The following are the details captured in the interface.
Medicine/ Consumable Name, Quantity required, expected date of delivery.
3. Escalation to the Inventory Department about the Indent will be sent through Mail.
8 Ambulance Visitor Management System If any visitor has come for a visit to any of the base locations or ERC then the details of the visit and the visitor like designation, organisation, contact details, date of visit etc. will be captured along with the feedback of the visitor.
9 Oxygen Filling Management system Interface for capturing the Oxygen Filling details for the ambulances by providing the following details. Oxygen station, cylinder type (Cylinder 1, Portable cylinder), oxygen quantity, current odometer reading, filling date etc.
10 Demo-Training Management System When an ambulance is sent for demo or training purpose, then the ambulance will be registered into Demo/ Training. The following are the details captured for registering. Place of Demo/ training, no. of candidates, purpose of demo/ training, training start and end time, current odometer reading etc.
11 Ambulance Base Location Movement management system If any ambulance need to be relocated to another base location, then a request will be registered in the respective interface after which the changes will take place with proper approvals from the managers. The following details are captured for registering an ambulance for relocation.
current base location of the ambulance with current odometer reading, destination base location details, reason for the change and expected date and time of ambulance reach the destination etc.
12 Ambulance On-Road/Off-road Management system If an EMSO or Pilot is absent, the ambulance will be made Off road till another EMSO or Pilot will be available. These off Road registrations will be performed in this interface by capturing the following fields.
1. While making Off road, the following details are captured.
Off road reason (EMSO/ Pilot absenteeism, RTO Fitness), off road date and time, current odo reading, expected on road timestamp etc.
2. While making on road, the following details are captured.
On road remarks, on road odo reading, on road date and time etc.
3. The escalation of the ambulance off road due to EMSO or Pilot Absenteeism will be sent to the respective stake holders.
13 Patient Handover issues registration system In case of issues while handling a patient like hospital authority rejecting to treat the patient due to the unavailability of infrastructure, Patient refusal etc. These type of issues will be capture in this interface with the following details. Hospital Name, Issue Type, Hospital authority details, corrective action taken date and time etc.
14 Equipment Breakdown management system In case of ambulance equipment breakdown then the details of the equipment will be captured like Equipment name, Problem Type, equipment condition, severity of the break down, equipment available date and time etc. Escalation to the respective Bio medical engineer will be sent through email and SMS
15 Scene Challenges Registration system If an EMSO or Pilot has overcome with issues at scene like EMSO manhandled by mob, blocked by opposition, riots etc. then these issues has to be updated to the command centre where the details will be captured like Place of issue took place, type of incident, no. of patients etc.
16 Field staff Suggestions registration system If any suggestions are need to be provided by the field staff, then those will be registered here by capturing description of suggestion. Once the suggestion is resolved then the date and time of the resolution will be captured.