Dial and Call Logger
Module Functionality Description
A comprehensive and versatile solution for conversation recording in different types of telecommunication channels.
PRI Voice Logger can be used for training and quality management at Call Centers, as an add on to office communication equipment or as a legal proof for share trading on phone.
Module Features
| S.No | Features |
|---|---|
| 1 | Complete Conversation Recording for all incoming/ outgoing calls |
| 2 | Remote maintenance support through Internets |
| 3 | Recording can be done in serial or parallel mode for analogue and PRI interfaces |
| 4 | Play Pre-Recorded message like “Thanks for calling ABC. This call can be recorded for quality …�. This feature is applicable only at serial recording setup. |
| 5 | Caller ID support |
| 6 | Recording is done in system hard disk. No file size limitation. |
| 7 | Web based configuration management and Reporting |
| 8 | Extensions wise reports |
| 9 | Message play before recording |
| 10 | Compressed Recording in WAV49 format (10% of WAV file), can be played on any windows media player). |
| 11 | Scalability of the solution |