Mother and Child Tracking System

Module Functionality Description

The Call Centre function (through Helpdesk Agent) will be broadly classified under the following three categories:
• Validation of records of Health workers, ASHA(s) and Mother & Child registration under MCTS.
• Resolution of queries/grievances as posted by Beneficiaries.
• Promotion of Government Programs & Schemes and Information, education and communication (IEC) activities through Call Centre.
Module Functionality Description
MCTS Follow-up Call Flow
• MCTS Follow-up is a system to track Pregnant women from their third trimester till the estimated date of Delivery. In this tracking the registered pregnant women will be called by MEMS-108 call center agent once in a week (4 Follow up calls till date of delivery) prior to the estimated date of delivery (EDD).
• In every follow up the pregnant women will be reminded by MEMS-108 Agent to call 108 emergency services in case the women gets the labor pains before the estimated date of delivery.
• After Post Delivery the MCTS registered women will be called by MEMS-108 Agent to take the feedback and also to know the condition of the Mother and the Child which will be after 42 days of post delivery.